Job Details

ID #3157414
State New Jersey
City Central NJ
Full-time
Salary USD TBD TBD
Source New Jersey
Showed 2020-01-09
Date 2020-01-06
Deadline 2020-03-06
Category Customer service
Create resume

Call Center Auditors (Temp-to-Hire) (Edison)

New Jersey, Central NJ 00000 Central NJ USA

Vacancy expired!

Call Center Auditor (Temp-to-Hire)

NetLine has immediate openings for experienced Call Center Auditors. As a Call Center Auditor, you will be responsible for monitoring and reporting on the quality and accuracy of outbound only call centers. To qualify, you should be knowledgeable about call center scripts, processes, technology and organizational procedures.

Call Center Auditors will work in our Edison office during the first 2-3 months. Once converted to regular employee status, the auditors will work from home. Work hours are 8:00 am “ 5:00 pm, Monday “ Friday.

To apply, please go to our website: https://www.netline.com/career-opportunities.html.

RESPONSIBILITIES:

Monitor outbound calls on a daily basis for quality, quantity and accuracy

Document evaluations “ qualitative and quantitative “ on proprietary auditing form

Adhere to quantity and quality of auditing metrics

Communicate issues both verbally and in writing to management on a timely manner

Perform additional duties as required

REQUIREMENTS:

1 - 3 years call center auditing experience (lead generation B2B industry experience preferred)

Excellent written and verbal communication skills

Attention to detail

Proven ability to follow instructions/directions

Dedicated workspace at home, quiet environment and high-speed internet connection

Work overtime as needed

To apply, please go to our website: https://www.netline.com/career-opportunities.html.

About NetLine:

NetLine Corporation empowers B2B Marketers with an all-in-one solution to achieve lead generation success with content.

Vacancy expired!

Subscribe Report job