Vacancy expired!
APPLICATION SUPPORT - HELP DESK
CONTRACT: ANTICIPATED LENGTH OVER ONE YEAR
WAGE: $25/HOUR
LOCATION: SOMERSET, NJ
MUST BE ABLE TO WORK DIFFERENT SHIFTS THEY OPERATE BETWEEN 7AM AND 9P
ROTATION ON CALL AS WELL
Summary:
The main function of an application administrator is to manage and support critical business applications to ensure good performance and alignment with business goals. A typical application administrator interacts daily with internal customers and make sure their needs are being met while educating them on internal software products and capabilities, and the liaison with software vendors.
Job Responsibilities:
Perform installation, configuration, administration, patching/upgrades and tuning of software applications. Provide technical support and troubleshooting assistance on software application-related issues. Coordinate with customers and application vendors on technical issues, upgrades, licensing and maintenance renewals. Develop relationships with employees to better understand their processes and business needs. Partner with IT team members to ensure solid redundancy, recoverability and documentation exist for all critical business systems.
Skills:
Desire to work together with an IT team that cares about helping each other and providing real value to our business. Ability to think independently, negotiate with grace, and stay focused. Capacity to communicate clearly and with presence; strong verbal and written communication skills are mandatory. Flexibility in the face of shifting priorities.
Education/Experience:
Bachelors degree in a technical specialty. 2 to 4 years of experience successfully supporting business applications, to include end user support, administration, maintenance and upgrades. Solid understanding of core Microsoft technologies.
Required Skills
Excellent customer service skills
ï§ Excellent written and verbal communication skills
ï§ Experience administering Windows operating systems
ï§ Knowledge of TCP/IP networking and routing
ï§ Highly developed organizational skills and time management ability
ï§ Thrive in working in a fast paced environment, multi-task and demonstrate flexibility
ï§ Self starter and team player with exceptional commitment to providing superior proactive customer service
ï§ Ability to learn quickly in a high pace, challenging environment
Vacancy expired!