Vacancy expired!
- Continually monitor software provider’s knowledge base articles for fixes, upgrades and releases
- Recommend implementation of fixes, upgrades and releases
- Review and approve implementation of fixes, upgrades and releases
- Review current Customer applications/services and provide solution recommendations to business requirements (e.g. publishing applications like Sales force, . under recommended apps using MDM only)
- Provide End-User or technical staff orientation as needed when installing MDM client
- Work with other support group (e.g. Data Center) to facilitate and troubleshoot issues as it relates to mobility within the Customer ecosystem
- Define security policies/posture and standards that all mobile devices shall adhere to
- Implement security policies/posture and standards for mobile devices
- Defining all the users group that shall be covered by the MDM service
- Define the Role based access control (RBAC) for support groups to facilitate support to end users
- Implement RBAC
- Develop, document and maintain in the Procedures Manual Mobility End User Support Services procedures that meet Customer requirements and adhere to Customer policies
- Review and provide additional procedures as required and approve Mobility End User Services procedures
- Develop and support end user MDM manuals
- Provide performance reports according to Customer requirement and SLAs (e.g. Mobility ticket data and trending report)
- Acting as Single Point of Contact for Customer to coordinate with third party MDM vendor
- Assist End User in registering their mobile devices with the MDM solution
- Provide level 1 and level 2 MDM and applications support (e.g. Active/Sync email, publishing applications under recommended apps section)
- Provide level 1 and level 2 Handheld usage support and troubleshooting (e.g. sending and receiving email, options, user profile, filters, and external email accounts)
- Provide troubleshooting for provisioning issues for MDM
- Provide level 1 and level 2 support for MDM troubleshooting and administration
- Procure and provide licenses/phones to end users (including iPads)
- The understanding\conceptual knowledge on below be an advantage:
Vacancy expired!