Job Details

ID #5094619
State New Jersey
City Hackensack
Full-time
Salary USD TBD TBD
Source TreeTop Technologies
Showed 2020-10-21
Date 2019-02-20
Deadline 2019-04-21
Category Science/biotech
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Customer Success Manager (Oracle EBS)

New Jersey, Hackensack 00000 Hackensack USA

Vacancy expired!

Description: ROLE SUMMARY

We are looking for a Customer Success Manager with knowledge of Oracle EBS to join a revolutionary SaaS provider.

The company's SaaS solution is used by some of the largest enterprises in the world, and is considered a complete revolution in the way Oracle EBS deployment and upgrade projects are planned and executed.

In this role, you'll provide technical leadership and supervision to a portfolio of US-based customers throughout their life-cycle. You will work closely with the US Sales and Technical Services teams. Your goal is to drive driving customer adoption by providing governance advice, methodology recommendations and best practices.

This is a full-time permanent position with competitive salary and benefits.

CORE FUNCTIONS

- Be the customer's main point of contact at the company

- Become the customer's trusted advisor for everything that is related the company's SaaS offering: provide best practices & coaching and help with escalations

- Ensure revenue stream from existing customers

- Provide accurate and timely feedback for measuring, tracking and driving high service levels and product improvements

ABOUT THE HIRING COMPANY

- A global, established, revolutionary startup

- Named "2010 Cool Vendor" (Gartner Group) and "2009 Top 100 Global Tech Startups Winner" (Red Herring)

- Offers state-of-the-art SaaS offering that saves customers tons of money and time

- Offers excellent work environment, and top-of-the-line benefits package

QUALIFICATIONS

- Bachelor's Degree in Computer Science, Information Systems or related fields

- 4-6 years of experience in the world of Oracle EBS, working with enterprise size customers as a technical account manager, project manager or Sr. consultant

- Proven ability to handle high-pace customer engagement activities, and management of multiple customer accounts at the same time

- Demonstrated understanding of software development and testing processes

- Customer service and technical support abilities, strong analytical and problem-solving skills

- Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role

PREFERRED

- Multilingual (Spanish or Portuguese)

A PARTNER IN YOUR SUCCESS

TreeTop Technologies helps qualified IT professionals advance their careers by securing challenging positions with leading organizations in New England. Our strong relationships with mid-market and Fortune 500 companies in financial, bio-tech, pharmaceutical, education, hi-tech and other industries enable us to present a steady stream of attractive opportunities to consultants in our network. Known for putting the right people in the right place at the right time, and for our effective ongoing communications and support, we prepare, place and promote the success of IT professionals with a range of technical and functional expertise. Our team not only gets you in the door, but also becomes a partner in your ongoing success.

At TreeTop Technologies, we believe that the best solutions start with the best people. Contact us today if you think you're the best person for this job.

Please indicate position ID TTT1276 when submitting your resume.

NOTE: Due to the high volume of resume submissions to our open positions, we may be unable to respond directly to everyone that applies. Please note, however, that ALL resumes received are reviewed by our recruiting team.

No phone calls please. Local candidates only (please do NOT submit your resume even if you are willing to relocate at your own expense).

Third-party sub-contracting agencies need not apply. Proof of eligibility to work in the US is required.Location: Hackensack, NJ

Vacancy expired!

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