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ID #15374077
State New Jersey
City Hoboken
Job type Permanent
Salary USD TBD TBD
Source NICE Systems
Showed 2021-06-12
Date 2021-06-11
Deadline 2021-08-10
Category Architect/engineer/CAD
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Service Enablement Manager (NPI)

New Jersey, Hoboken, 07030 Hoboken USA

Vacancy expired!

As part of Global Customer Services & Cloud, reporting to the Director of Service Enablement, this role is responsible for a New Product Introduction(NPI), Product Serviceability & Supportability and Continues Engineering processes.

Responsibilities
  • Lead the

    New Product Introduction process to ensure effective preparation of the Services and Support teams for successful launch of a new \\ enhanced Nice Enterprise Product.
  • Lead the "Field" Readiness related activities to meet EA and GA gate checklist: field requirements, documentation, training, certification, operational tools, communication planning and more
  • Manage Alpha Site to provide Field feedback regarding product installation, documentation, usability and maturity.
  • Closely monitor deployments during early availability to be able to provide periodical product stability and supportability reports.
  • Improve product

    Service ability and Supportability capabilities by leading the

    continuous engineering process: Proactively collect field feedback on released products, identify required product enhancements, prioritize all requirements, formulate Serviceability and Supportability requirements for R&D and ensure they are included in roadmap plans. Track, measure, self-test and communicate ongoing status.
  • Ensure Service & Support organization is ready for the Product

    Cloudification roadmap
  • Serve as

    Subject Matter Expert (SME): technical advisor for knowledge transfer, Expert Testing, participation in first product deployments
  • Improve and assimilate new processes and working procedures to allow better NPI and Continuous Engineering processes.
  • Track the maturity of products to ensure field ability to handle deployments and support the product. Work with R&D to improve PTU engagement
Having comprehensive 360 degrees view on the product , allow transparency and effective ongoing

communication between Services, Support and Product House.

Required Experience
  • BS in Industrial Engineering/Computer science or equivalent
  • • Minimum 5 years proven experience working as a Project Manager
  • • Deep Technical orientation with a profound background and understanding of Service & Support organization processes
  • • Experience with Product Serviceability, Cloudification and R&D development processes
  • Experience with Technical Laboratory maintenance, DevOps skills - strong advantage
  • Broad experience with exposure to NICE Enterprise Products is strongly preferred
  • Minimum 3 years experience in a global corporate organization
  • Fluency in English language

Personal Attributes

Excellent management , interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information to its essence for succinct and effective public presentation to senior management and other audiences Highly organized, with the ability to multi-task and progressively advance numerous simultaneous activities, to expertly plan and closely manage timelines and deliverables, and to develop tracking systems to ensure success Proven Ability to influence without authority

Strong presentation and communication skills

Excellent leadership skills and ability to work effectively in a matrix environment Process oriented approach Self-motivated to strive for professional excellence in all aspects of work Must be a Team Player

Additional key characteristics: • Assertive, responsible and reliable • Detail oriented • Matrix management skills • Big head, picks up things form the floor - ability to work in undefined environment • Project management methodology skills (ability to manage, plan ahead) • Analytics skills and resolution driven

We are an Equal Opportunity/Affirmative Action Employer, M/F/D/V.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Vacancy expired!

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