Vacancy expired!
- Successfully report and govern SLA and KPI performance for IT application delivery services within the organization
- Ensure Delivery Governance across client tickets, SLA's, Work Orders and incidents
- Oversee timely delivery of Root Cause Analysis for Severity 1 and 2 incidents
- Ensure timely delivery of Information Security initiatives with a deep understanding of risk exposure
- Provide thought leadership and engage in IT initiatives to achieve customer focus and operational excellence
- Experience managing programs to successful completion with matrixed resources including cross organizations, onshore, offshore, and third party suppliers
- Ability to build strong working relationships at the senior executive level including influencing decisions, obtaining alignment for work prioritization processes, challenging delivery/timeline requests where appropriate, and holding stakeholders accountable in both business and IT
- Demonstrated understanding of ITIL service management processes and applied knowledge to applications operations and delivery
- Understanding of methodology and approach to transitioning application support and maintenance to third party suppliers
- Minimum of 15+ years experience
Vacancy expired!