Vacancy expired!
- Work as an L2 application support associate in the HT MAPS AMRS team
- Provide technical and business support to the business on multiple applications and involves managing incidents, releases, and various projects
- Support users on complex technical issues, problems related to supported applications, networks, servers, and workstations
- Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
- Identify solutions to work around open issues/problems that are under investigation or pending resolution
- Work directly with technology/development staff, and end-users for any support related issue
- Responsible for incident management and conducting proper problem follow-up
- Improve documentation of support policies and procedures
- Understanding, in-depth, the business processes supported by the system
- Ensuring continuity and quality by owning the resolution of issues across platforms
- Tracking progress and escalating as appropriate unless resolution reached
- To ensure that applications and related services are documented and kept current
- Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
- Proactively monitor and manage the production environment
- Automate and build ad-hoc scripts as needed to address critical business needs
- Maintaining a knowledge base of known defects and issues, processes, techniques, etc.
- Performing production software releases and post-release testing after application upgrades and/or releases
- Occasional weekend or after-hours work is required to support critical business initiatives such as application deployments, infrastructure changes, industry-wide tests, or disaster recovery tests
- We are looking for candidates with experience supporting High Touch Single Stock Cash, Portfolio, and/or Derivatives/Converts trading desks
- The candidates should have experience sitting on the desk with the traders and a working knowledge of how the business operates
- Experience with Unix/Windows servers, SQL, Unix, monitoring tools (ITRS/SPLUNK), performed production releases, and automation experience
- Must be hands-on and involved with the daily technical details
- Must have prior execution type trading support experience (Program Trading, Cash/Block Trading, Futures, Options, or Electronic Trading)
- Working knowledge of FIX Protocol
- Must have strong communications skills
- Strong knowledge of Solaris UNIX and LINUX
- Strong analytical and troubleshooting skills
- Self-motivated with a positive attitude
- Experience writing Perl or UNIX (Solaris and Linux) shells scripts
- Experience with MS SQL, Sybase
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
- Experience with RV, MQ messaging, Windows Clustering and Autosys
- Experience with ITRS Geneos
- Able to work in a fast-paced environment
Vacancy expired!