Vacancy expired!
Job Description:
• Application Production support role with experience in production support with strong, in-depth knowledge in UNIX, Oracle PLSQL, Autosys, Informatica and monitoring tools. • Day to day task requires the ability to solve production outages or other major business impacting issues under tight deadlines, which may include defining root cause and problem resolution follow-up • Performing production support tasks including performance monitoring, proactive system health checks, managing application patching, perform disaster recovery exercises, and application access reviews as needed. • Work closely with the Line Of Business and development team to identify ongoing problems, suggest solutions, and implement improvements. • Review upcoming projects/deliverables with the development team on a regular basis. • Identify/escalate Governance issues as needed. • Ensure production and performance SLAs are current and that they are met. Escalate issues that need attention. • Creating Knowledge Transfer/How-To documents to highlight production support procedures • Support on-call rotation for off-hours and weekend support as needed. Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people.Required Skills• Experience working with .Net applications, Autosys, Bladelogic, Windows, and Linux platforms• Experience with Database systems (Oracle & SQL Server)• Experience in triaging production issues and identifying root cause and corrective actions.• Experience with ITSM Remedy (Change Management, Incident Management, Problem management, and Request Management).• Excellent written and verbal communication skills.• Positive attitude and capable of remaining calm when under pressure• Great attention to detail• Excellent team playerDesired Skills• Familiarity with Axiom Regulatory Reporting tool is desired.• Familiarity with application monitoring tools like ITRS Geneos.• Basic scripting skills (PowerShell)• Understanding of application lifecycle and familiarity with infrastructure projects.Core Technology Infrastructure Organization:- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
- Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
- Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
- Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
- Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
- Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
- Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Vacancy expired!