Vacancy expired!
Job Responsibilities: - Manage daily support and maintenance of EPICOR/APTOS CRM, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements - Communicate with project managers, clients, and other developers and ensure effective collaboration throughout all phases Required: - Minimum work experience 12+ years of software operations in CRM, 8 years of EPICOR / APTOS CRM support - Experience working in Retail / Wholesale / Ecommerce business processes - Should have a very strong background and understanding of logistics, purchasing, manufacturing operations, inventory management and warehousing disciplines - Hands on experience in writing SQL queries (min. 8 years of experience) for reporting and research purposes - Support transaction/data cleanup activities when necessary - You are analytical, data-driven and well-versed with Excel - Experience designing and supporting changes working with vendors - Experience in leveraging use of integration / transformation / transport layer solutions - Should have good experience in Client interaction Leadership: - Can coach & mentor the team, can proactively initiate good operations practice - Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to all levels of the organization, including executive leadership and the business - Strong customer services skills focusing on customer success - Strong organizational and planning skills
Vacancy expired!