Job Details

ID #44505341
State New Jersey
City Jerseycity
Job type Permanent
Salary USD $120,000 - $135,000 120000 - 135000
Source Perennial Resources International
Showed 2022-08-01
Date 2022-07-28
Deadline 2022-09-26
Category Et cetera
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Business Analyst (Service Management & ServiceNow)

New Jersey, Jerseycity, 07097 Jerseycity USA

Vacancy expired!

ServiceNow Business AnalystFull TimeJersey City, NJ (Hybrid; Remote & Onsite) We are seeking a ServiceNow Business Analyst who will be the vital link between the ServiceNow technical team and internal customers. The position reports directly into the corporate organization and has a dotted line to the ServiceNow team. The ServiceNow Business Analyst discovers and documents the business processes and needs by applying standardized and common methodologies. The ServiceNow Business Analyst is responsible for obtaining the internal customer's acceptance of discovered requirements, user stories, proposed solutions, test scripts, and training material. The ServiceNow Business Analyst Serve as the champion of the solutions implemented for the business function.

Responsibilities:
  • Evaluate business processes, anticipate requirements, and uncover areas for improvement
  • Conduct meetings and presentations to share ideas and findings
  • Perform requirements analysis
  • Design solutions by translating business requirements into technical language (e.g., potentially as "stories) for developers to build
  • Effectively communicate insights and plans to cross-functional team members which includes technical team, stakeholders, and management to ensure understanding of requirements
  • Perform quality assurance on solutions provided by developers to ensure the solution meets the needs and requirements
  • Document test cases for the purpose of User Acceptance Testing (UAT)
  • Coordinate UAT with the appropriate stakeholders with objective of obtaining sign-off
  • Create training materials and maintain procedures
  • Conduct training sessions for user community after releases and as needed
  • Serve as a liaison between technical team and all stakeholders
  • Provide support to stakeholder user community to ensure continued successful use of the application including writing reports/dashboards
  • Monitor deliverables
  • Stay up to date on the latest business process and technology advancements

Qualifications/Skills:
  • B.S. in Computer Science, Math, or other technical degree
  • 5 years experience as a business analyst
  • 3 years experience on the ServiceNow platform as an administrator of 2+ applications
  • Proven experience in Service Management process design.
  • Proven experience in Scrum or Agile Methodology
  • Expert organizational and time management skills with the ability to prioritize
  • Strong Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
  • Strong analytical skills to critically evaluate the information gathered from multiple sources and reconcile conflicts
  • Ability to decompose high-level information into details
  • Facilitation skills to assist gathering requirements in workshops
  • Excellent documentation and communication skills.

Vacancy expired!

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