Vacancy expired!
- Evaluate current user experiences for Brokers/Agents and clients across all lines of business in North America to identify gaps and provide recommendations and strategic solutions.
- Partnering with business stakeholders, delivery teams, and UX designers, redesign processes and technology capabilities to deliver optimal and customer-centric experiences
- Document user journeys, create storyboards, create wireframes/mockups; assist with concept creation, process mapping, and creation of user stories
- Meet with external users to understand and document challenges and feedback; analyze analytics data and user feedback received across the organization; take feedback and findings and create plan for action items
- Create presentations on CX initiatives to present to senior leadership and key business stakeholders
- Help to define and establish criteria and KPI's for assessing implementation success
- Strategic thinker with the ability to influence across the organization
- High attention to detail with ability to work independently and take ownership
- Strong communication, time management, data analysis, and business analysis skills
- Ability to effectively present information
- Ability to work collaboratively with multiple stakeholders in various locations
- 7+ years of relevant experience (Customer Experience, Operations, Property and Casualty Insurance)
- Experience in property & casualty insurance is preferred but not required
- Proficiency with Microsoft applications, such as Microsoft Word, Excel, PowerPoint and Outlook required.
- Experience with data analysis tools like Qlik is preferred but not required.
- College degree required
Vacancy expired!