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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.Citi’s Chief Operations Office is comprised of COO Risk and Control, the Resource Management Organization, Enterprise Resiliency, Global Program Management Office, Office of Transformation Program, Chief Information Officer Council Governance, Enterprise Tools & Reporting, and the Chiefs of Staff teams. The Chief Operations Office organization develops and executes Enterprise Operations & Technology strategic and operational plans, as well as provides central coordination of all business office functions.Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.The Program Governance Risk and Control Director will report to the Head of EO&T COO Risk and Controls and will be responsible to implement, align, and maintain the risk and control environment for Global Program Management Office and its governance functions.Responsibilities:Facilitate the process for formal identification and assessment of risks according to Citi’s Risk Governance Framework.
Oversee the management of Audits and Regulatory Exams for COOs Project Management Office
Regulatory and Audit engagement – lead the interaction with regulators, and lines of defense including Internal Audit, Independent Risk Management (IRM) – ICRM and ORM, as they conduct ongoing business monitoring and supervisory activities, exams and audit reviews, and challenge activities
Identify issues within the business, mitigate, and ensure appropriate approval and visibility of those risks within the organization.
Ensure open lines of communication exist within their supported area, to ensure all concerns area are communicated, risks identified, and mitigation activities defined.
Serve as central point of escalation to supported area’s senior management on repeat issues, or other concerns.
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
Participate in O&T risk management forums and processes, representing the Global PMO organization.
Work with audit to align the risk and control matrix (RCM) to the PM standards, procedures and practices.
Drive change where needed.
Proactive governance of risk and controls through the effective management of the Managers Controls Assessment (MCA). Ensure that the MCA is complete, with a standardized global baseline and effectively represents the key controls for areas of concern.
Analyze themes and emerging risks from audit / exam activities. Ensure root cause reviews are performed to identify control gaps or design flaws
Support Head of EO&T COO Risk and Controls in executing requirements under the O&T Risk Management Process that enables the timely identification, remediation and reporting of Significant and Emerging/Evolving Operational Risks
Review the Annual Internal Audit plan and quarterly updates for firmwide Governance Councils
Oversee coordination with GPMO team on owned/shared regulatory audits impacting GPMO/CPMC, and ensure tracking is in place for all owned or supported corrective actions.
Execute/support of other risk and control requirements related to records management, data privacy and operational risk reporting
Ensure appropriate coordination with O&T and other sector audit coordinators on shared reviews occur to ensure GPMO/CPMC impact is known, tracked and delivered.
Liaise with Auditors (internal / external) or Regulators and/or other GPMO management staff on audits/exams.
Desired Qualifications:15 years of relevant experience
Risk knowledge and application: understanding, and ability to apply, industry leading best practice in a large, complex organization
Strong leadership skills including effective interpersonal skills and ability to lead "virtual" teams.
Stakeholder centric: excellent communication skills, with a pragmatic and practical approach based on a clear understanding of stakeholder needs
Transformation: thrive on the challenge of change, with the long-term goal of delivering sustainable solutions
Experienced PMO / BM in financial services, ideally within Risk and Control, Audit, Operations or Technology teams
Relevant experience in working on large complex cross-organization programs
Strong PMO / PM discipline
Proven experience in driving positive and sustained change
Ability to lead by example, strong influential and interpersonal skills, used to deliver results in a complex environment
Strong ability to engage at all levels of an organization, comfortable with communicating to seniors as well as peers
Experienced in working in a multi country team with global scope across multiple teams, able to manage culture differences and champion diversity
Demonstrated organization skills with the ability to multi-task effectively in a high-volume environment
Proven track record of effective stakeholder management.
Excellent written and verbal communication skills.
Job Family Group:Risk ManagementJob Family:Business Risk & ControlsTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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