Vacancy expired!
- Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA
- Work with Technology managers and assess with various projects related effort.
- Participate in leadership meetings to discuss projects issue progress for the team.
- Coordinate with multiple teams in order to meet the technical challenges
- Utilize troubleshooting experience, help solve deep technical application and/or system level issues
- Communicate clearly and effectively with executives and customer alike during and post incident activities
- Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality
- Work in a team environment to handle the day-to-day needs of the Support/Engineering organization.
- Experience in tools like SPLUNK , WinSCP, Putty to explore logs ,
- Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities.
- Experience in tools Confluence to save Project Plan, Change request , Oncall schedule and routine item for production support.
- Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend.
- Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s
- Focus on delivering results in terms of solving customer issues by priority
- Production Deployment responsibilities :
- Prepare deployment gameplay and walkthrough it with all stakeholders ,
- Coordinate with all groups involved in production deployment activities,
- Send all timely updates to all stakeholder,
- Communicate with QA and get their signify after every release,
- Address any issue hiccups in respective area wherever necessary.
Vacancy expired!