Level , Tech Ops Analyst - Exchange job vacancy

Vacancy expired!

TechOps Analyst Jersey City, NJ - Hybrid CTH Major Investment Bank

Proficient in the following: 24/7 Customer Support and Service Delivery Model Performance Metrics and Reporting Technical Problem Resolution Business Applications Knowledge Business Continuity/Resiliency Knowledge/IT Risk Management Change Management Corporate IT Audit Process Customer Service Foundation Architecture Knowledge Infrastructure Product Knowledge MS Project, Visio Operations Systems and Data Sources Knowledge Vendor Management Asset/Inventory Management Technical Systems Operations Management As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy. Leading a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.

This role requires a wide variety or strengths and capabilities, including: BS/BA degree or equivalent experience Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management Experience gathering and analyzing data to effect meaningful change in areas that need improvement Advanced knowledge of architecture, design, and business processes Exceptional coaching abilities that foster top talent and promote a culture of excellence Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer Ability to drive performance and develop teams - recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities to help focus on key results Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers Provide a stable and resilient operating environment. Emphasis shall be applied toward maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance. Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement · Develop, test and debug automated tasks (Apps, Systems, Infrastructure) · Troubleshoot priority incidents, facilitate blameless post-mortems · Work with development teams throughout the software life cycle ensuring sustainable software releases · Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions · Build and drive adoption for greater self-healing and resiliency patterns · Participate in the 24x7 support coverage as needed . Administration of enterprise-wide Collaboration applications based on Microsoft M365, Teams, Exchange 2013/2019, Proofpoint/Sentrion, SharePoint and FileNet infrastructures.

Regards, Ethan Clark

Senior Recruiter

[t] 214-396-0457

Vacancy expired!

ID	#43596665
State	New Jersey
City	Jerseycity
Job type	Permanent
Salary	USD TBD TBD
Source	Pinnacle Group
Showed	2022-06-24
Date	2022-06-23
Deadline	2022-08-22
Category	Et cetera
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Job Details

Level 3, Tech Ops Analyst - Exchange

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