Vacancy expired!
- Hands on experience on SharePoint O365, SPfx with React (SharePoint Online and Office Apps)
- Troubleshoot issues related with SharePoint Server, SharePoint clients and other technologies SharePoint Search, Power Apps, PowerAutomate, Spfx and MS Teams.
- Deliver technical support for MS Share point Server and related technologies.
- Excellent Communications skills
- Manage tickets and tickets queues appropriately
- Ensure tickets are resolved within SLA
- Maintain and continual update of the Knowledge Management system for all the issues as on when resolved.
- Coordinate and work directly with the internal teams (Infrastructure, Database, BI and Platform) and Microsoft Premier Support Services and any external team during incident and problem resolution, follow up till closure.
- Interface with delivery groups to ensure complex problems are being worked appropriately and escalate incidents to Vendors
- Perform Root cause analysis for the incidents as part of preventive maintenance.
- Monitor, track, and report on service level performance (Availability, Reliability, Performance and Change Management)
- Monitoring the effectiveness of error control and make recommendations to improve it
- Monitor the performance against the agreed service operating level objectives and SLA
- Executing validated patches and upgrades by Platform team for the application and product.
Vacancy expired!