Vacancy expired!
- Perform day-to-day processing activities at a high level and resolve complex client queries
- Ensure departmental procedure documents and job aids are accurate, complete, and up-to-date.
- Possess the ability to build procedure/ job aid documents for new processes
- Identify and propose operational improvements and possess the ability to see them through from concept to implementation
- Ability to contribute to project management work with a strong emphasis on time management, follow through and optimal results
- Communicate with confidence and creates a credible impression internally and externally, ensuring that information presented is current and accurate
- Ability to demonstrate a conceptual understanding of all relative processes and tasks
- Execute procedural exception processing and surface "red flag" exception conditions for escalation
- Demonstrate a strong understanding, and application of, departmental risk and control processes
- Enhanced understanding of business related metrics and assists manager in ensuring business goals are met
- Availability to work early and late shifts (8:00AM / 6:30PM on a rotating basis), as well as weekends and US Holidays as needed
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
- Minimum of 4 years of related experience
- Bachelor's degree preferred with Masters or equivalent experience
- Ability to manage multiple priorities across varying functions and locations
- Proven ability to maintain composure in high pressure situations
- Experienced in the drafting of departmental procedures and/or job aids in the required standard and format
- Managing within DTCC's operational risk management framework, to help identify new risks or significant changes in risk as they apply to the new product and service
- Aptitude to identify new risks or significant changes in risk as they apply to the new product and service
Vacancy expired!