Vacancy expired!
- Responsible for Incident management and conducting proper problem follow-up.
- Proactively monitor and manage the production environment.
- Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
- Improve and or create documentation of support policies and procedures
- Understanding, in depth, the business processes supported by the system.
- Support application releases, implementations, upgrades, and/or changes into the environment.
- Ensuring continuity and quality by owning the resolution of issues across platforms.
- Tracking progress and escalating as appropriate unless resolution reached.
- To ensure that applications and related services are documented and kept current.
- Automate and build adhoc scripts as needed to address critical business needs.
- Maintaining a knowledge base of known defects and issues, process, techniques etc
- Takes part in production support rotation, and responding and resolving production problems
- Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
- Build strong partnership with CIO team, Infrastructure and platform teams
- 5+ years experience in development or production support
- Working experience with Oracle PL/SQL, Batch job scheduling tool (Autosys, SQL agent etc) is required
- Experience working with UNIX shell scripting, J2EE, Webservice, SOAP/REST support
- Performance tuning experience of Oracle PL/SQL Programs
- Experience in ITIL process and automating process improvements a plus.
- Excellent problem-solving skills
- Excellent verbal and written communication skills
- Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.
- Informatica
- J2EE
- Oracle SQL / PLSQL
- UNIX/SHELL SCRIPTS
- Soap/Rest Web services
Vacancy expired!