Patient Services Rep (FT) - JCMC Orthopedics - Jersey City, NJ

Patient Services Rep (FT) - JCMC Orthopedics - Jersey City, NJReq #:0000088595Category:Clerical / Administrative SupportStatus:Full-TimeShift:DayFacility:Jersey City Medical CenterLocation:Jcmc Orthopedics, Jersey City Medical Center, Jersey City, NJSign-on Bonus Now Provided for This Position!Job Summary:The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.This PSR position is heavy practice specific call center. This role will be cross-trained for front desk reception to serve as a backup as needed.Essential Functions:Performs patient check-in and check-out functions

Appointment registration and scheduling

Insurance verification and collection of copayments

Answers routine questions in person and over multi-line phones

Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail

Creates and maintains health record information, files and organizes as needed

Coordinates with insurance providers and handles pre-authorizations/certifications as necessary

Other duties as assigned

Job Requirements:High School Diploma or GED required within one (1) year of hire. Candidates who do not possess a High School Diploma or GED equivalent at time of hire will be provided the opportunity to enroll in a GED/HSEA program as a condition of employment. New hires will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.

Relevant experience and/or training, or equivalent combination of education and experience

At least 2 years previous medical receptionist experience or background in general office

Demonstrates a clear understanding of the importance of patient satisfaction and safety

Demonstrates a clear understanding of the insurance knowledge and verification

Ability to work closely with physician to build relationship and become knowledgeable of physician patterns

Strong oral and written communications skills

Attention to accuracy and detail

Able to multitask and work under pressure

Ability to work independently and in a team environment

Knowledge of medical terminology and electronic medical record (EMR) systems, Epic or Cerner a plus

Bilingual in English and Spanish a plus

Hours:Monday through Friday 8:30am to 5:00pmHours are subject to change as business needs require. (Evening pay shift differential available for any regularly scheduled hours, Monday Friday, after 5:00pm. Weekend pay shift differential available.)Sign-on bonus only provided to external hires. Internal RWJBH employees do not qualify for this benefit.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Additional Information:RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Cooperman Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization.RWJBarnabas Health Medical Group is a multispecialty group practice comprised of highly trained and experienced world class primary and specialty care physicians. RWJBarnabas Health Medical Group physicians provide compassionate and innovative cutting-edge care for people at every stage of life at easily accessible facilities conveniently located throughout New Jersey. Backed by the vast continuum of resources of RWJBarnabas Health, the largest not-for-profit integrated health care delivery system in New Jersey and one of the largest in the nation, our dedicated physicians and expertly trained supporting staff continuously strive for clinical excellence.We offer a great work environment, competitive rates and excellent benefits, including:Medical/Dental/Vision plans

401 (k)

PTO

Short & Long Term Disability

Basic Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is an Equal Opportunity Employer