Job Details

ID #17365920
State New Jersey
City Jerseycity
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Kellton Tech
Showed 2021-07-27
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Senior Remedy Administrator

New Jersey, Jerseycity, 07097 Jerseycity USA

Vacancy expired!

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."The successful candidate for this position will administer, develop, implement and maintain applications within the 9.x and higher BMC Remedy AR System. Need strong interpersonal skills to work with end-users to gather requirements, suggest solutions, troubleshoot problems and support business needs. Ability to develop complete applications, including forms, workflow, reports, etc. within the Remedy architecture allowing for maintainability (including complete documentation and run book) and scalability across future releases. Ability to use functional and technical knowledge of Remedy to assist in quickly implementing new modules and upgrading existing system.

Deep knowledge of all Remedy applications including Incident Management, Change Management, Task Management, Service Request Management, Problem Management and CMDB. Understanding concepts of the Asset Management and Release Management modules. Good understanding the methodology of modification the out of the box code as well as writing the custom workflow.Configure and enhance forms, workflow, escalators, service calls and webservices for all out-of-the-box Remedy modules.Create new and modify existing service request management (SRM) processes including integrations with the other systems for data gathering and automationCreate the custom forms and workflow based on the business requirement.Advise clients of remedy functionalities and offer solutions that should involve minimum customizations.Design re-usable forms and the workflow in order to minimize development time.

Deep understanding of the CMDB. Be able to enhance work with the CMDB.Add attributes into the CMDB classesEnhance the CMDB workflow based on the business requirements.Manage CMDB information and integrations.Configure the CMDB reconciliation processes.

Deep understanding the remedy email and remedy approval management functionalities, including an ability to configure and enhance them.Configure users email preferences;Branding emails and creating the specific emails based on the business requirement;Configure the approval roles and rules.

Deep knowledge of the configuration management and remedy foundation data.Configure people, groups, company, location, permissions, ticket auto-assignment;Configure Operational and Product catalog for each type of remedy applications;Create permission groups and relate them to the applications.

Understanding remedy server configuration, performance management, concepts of the integration with the external systems. Experience with the other development languagesDevelop code using C, Java, Perl, Ruby-on-Rails or other development languages. Knowledge of working on Linux platform;Read remedy log files for applications, email and approval engine;Understand remedy database table structure. Good knowledge of SQL commands including creation the views and tables, enhancing indexes;Provide recommendations for remedy server performance improvement Kofi Anim917.514.9808

Vacancy expired!

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