Vacancy expired!
We are a local contractor to the Monmouth and Ocean County area looking for a reliable Dispatcher to act as a communicator from receiving and booking service, sales, and installation appointments and getting our outside field staff routed out to take care of our customer’s needs. You will receive requests, transmit messages and track vehicles.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed. You must be able to multi-task as well as take the appropriate action with little supervision.
The goal is to enable communication from the customer to the field staff well by ensuring the accurate and timely transmission of information. Listening and communication skills will be a key factor.
Employment: Monday thru Friday 8:30am-5pm with half hour lunch 40 hours a week. May require overtime during heavy workloads especially during our busier season (May- August) so must be flexible during that period. We are a weather driven business. Some Saturday’s may be required.
Must know Monmouth and Ocean county area to set up schedule for efficiency
Must be able to work with all types of personalities
Receiving incoming calls and make outgoing calls to set up service calls, maintenance, and record significant information-Details are extremely important.
Addressing problems and requests by transmitting information or providing solutions
Learn and follow scheduling set up for our company
Learn and utilize companies policy and procedure
MUST BE CUSTOMER SERVICE ORIENTED –Without the customer you have no job
Be able to view past history of customer’s and communicate with customers and technicians
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch calls to service technicians and be able to prioritize calls according to urgency and importance to proper technicians
Use iPad, tablet, android phone and/or computer to send outside field staff to customer appropriate location
Monitor the route and status of field staff to coordinate and prioritize their schedule
Enter data in computer system and maintain logs and records of calls, activities and other information
Requirements
Honest, Dependable & Hard working
Answer multiple incoming lines
Proven experience as dispatcher
Tech-savvy
Fast typing with experience in data entry
Knowledge of procedures and guidelines for booking all types of calls.
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma
Vacancy expired!