Account Management - Patient Experience Manager

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. Title:Patient Experience Manager Duration: 07 months Location: Princeton, NJ-50% Hybrid Pay: $50-60/hr on w2 Job Description: Client is a global Biopharma company committed to a single mission: to Client, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunology and fibrosis. The Patient Voice and Experience team partners with patients in bringing forward authentic stories and perspectives to develop content, share feedback or for live engagements. The 'voice of the patient' work aims to inform and inspire others, both internally and externally to the organization. This role will directly support the Patient Voice Lead for assigned therapeutic areas and is responsible for the execution of integrated process and procedures that support patient events and engagements, ensuring that all patients that interact with Client have a positive experience. Development of strong relationships and connections with contracted patients is an important role of the Experience Manager. The ideal candidate will have a passion for patients, be a compelling communicator and have a keen attention to detail and the nuances that drive great experiences and will play a key role in support of commercial launch priorities. This position is based in Lawrenceville, NJ at the Princeton Pike office complex. Moderate travel may be required. Responsibilities: Develop strong, supportive business connection to assigned disease area as well as other functions within Patient Voice and Experience team. Working with the Patient Voice Leads, the Manger is the first line of contact with patients to identify participants by conducting interest & assessment of patients/caregivers on all projects and events via direct communications with the patient (explains contracting and proposed engagement and beginning the contracting process). Responsible for ensuring that all patient contracting and service provider agreements are properly executed, contain all necessary information, and that Client is compliant with those executed agreements. Included here is all third party interaction, input project details into the Veeva system for engagement, provide contracting and logistical details to vendor partners. Executing proper patient compensation and helping the patients with OOP expense review and submission, resolve payment issues (changed bank, wrong address, obtain approvals, etc.) Collaborating closely with the Voice Leads, the Manager is also responsible for coordinating a significant portion of the logistics of patient events to make sure the patient is comfortable in all travel and living arrangements while engaged with Client. This may include, in some instances, the need for the manager to provide on-site support. Supporting the Voice Lead in project management activities of select engagements or events. Providing backup support to the Patient Recruitment function to assist in screening, interviews and health updates. In general, the Manager should have a good understanding of contracted patient profiles and patient status (e.g., health, disease state and contracting, etc.) and be able to make patient recommendations to Program Leads for engagement events. The Manager is also responsible for making sure that the Patient Link in-house database is up to date and that each patient profile is clear, accurate, and easy to understand. The Manager may need to flex as needed to support engagement work across the team in areas of highest demand. Individual Requirements: To be successful, the individual must possess a passion for our patients, and have a demonstrated ability to build strong relationship with others,. Strong written and interpersonal communications skills. A track record of creative problem solving and strong attention to detail. S/he should possess and have a proven record of accomplishment in project management, managing multiple priorities and delivering on commitments. Accomplished professional with a minimum of 5 years of experience in scientific, medical, brand, agency or commercial operations The successful candidate will be self-motivated with a roll-up the sleeves mentality and strong sense of urgency, able to learn quickly and to operate within a fast-paced environment. The candidate should be comfortable learning and embracing large-scale systems and processes. Bachelor's degree is required. Additional Job Requirements: None Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group)