Vacancy expired!
TITLE: Technical Support Analyst
Location: Lebanon, NJ (hybrid 2-3 days on-site) SCOPE OF POSITION: IT support professional, who resolves a variety of technical issues relating to the organization's computer systems, telecommunication network, LANs, WANs and desktop computers, whether these components are located onsite or in the field. Technical Support Analysts are experts who provide the foundation of Construction Specialties' digital infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:- Install and configure computer hardware and software.
- Troubleshoot, diagnose, and resolve hardware/software problems.
- Administer AD and email accounts.
- Provide support for customers via ticketing system.
- Restore deleted files from backup.
- Collaborate with IT department on various projects.
- Interface between customer and second tier support.
- Set up IP phones and assist with conference set ups.
- Train and review general policies and procedures with new hires.
- Report local IT operations/projects to Facility and IT management.
- Perform other related duties assigned by IT Management.
- Windows Workstation OS (Windows 7, 8, 10)
- PC hardware/software set-up and troubleshooting
- Microsoft Office Suite experience
- Basic networking concepts
- Strong verbal, written, and technical communication
- Strong analytical skills and troubleshooting methods
- Strong technical knowledge of personal computers and network systems
- Ability to work non-standard hours as circumstances dictate
- A+ certification or Microsoft certification preferred
- Associates Degree or minimum of 2 years' experience in help desk / PC support role
- Ability to travel 50%
Vacancy expired!