Vacancy expired!
- Collaborate with business process leads to gather the high-level business requirements, documenting the findings and decisions within acceptable standards and templates
- Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules
- Analyze the impact to integration points and ensure that design can meet the need
- Perform requirements development, analysis, and create related documentation, i.e. use cases, business process diagrams, use case realizations, user interface storyboards/prototypes, report mockups, data conversion specifications
- Translate requirements and work with IT on the development of implementation options to be then played back and serving as an interface to the business process leads
- Ensure traceability from business requirements through application testing
- Interface with the Testing team and help them to prepare for testing
- Review test cases, and test scripts developed by the Testing team, as well as perform spot checking to ensure functionality meets business requirements
- SME with regards to application functionality and ability to validate if a reported issue is a defect or an enhancement
- Work with the other members of the development, QA, testing and business teams to clarify requirements and application functionality
- Support and enable delivery of projects through completion
- Must be able to communicate requirements effectively to technical and non-technical stakeholders
Vacancy expired!