Job Details

ID #22172049
State New Jersey
City Morrisplains
Job type Permanent
Salary Competitive
Source Matlen Silver
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Et cetera
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Desktop Support Technician

New Jersey, Morrisplains, 07950 Morrisplains USA
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POSITION INFORMATION Position Title: Desktop Support Technician

POSITION SUMMARY

The Desktop Technician / Site Admin would essentially entail installing equipment, troubleshooting hardware/software issues, working with other support areas, troubleshooting user account issues, both local (On-Site) if required and Remote across a divers set of clients and user base.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

  • Receiving and documenting requests for support.

  • Updating computer operating systems and other important software, as needed.

  • Bring up-to-date and preserve computer inventory, surplus equipment and follow Asset Management processes.

  • Sustain and fix issues on LAN/WAN, VoIP telephone, Video systems and other computing equipment and/or engage Level 2/3 support teams and coordinate.

  • Make sure desktop computers interconnect seamlessly with various systems.

  • Preserve passwords, data integrity and file system security for the computing environment.

  • Install, setup and support VPN access for all remote users.

  • Support for technical upgrading and maintaining of entire desktop systems.

  • Assist in testing and deployment of new applications and systems.

  • Maintain an excellent level of customer service, ensuring that all customers are treated efficiently.

  • Resolve issues by carrying out problem analysis to implement temporary or permanent solutions.

  • Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform software patch management, Antivirus Management, and desktop security support.

Required Knowledge, Skills, and Abilities:

  • Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of telephony and web-design principles.

  • Outstanding communication skills to team and clients.

  • Strong knowledge in Microsoft Office, M365, Patch Management, Anti-Malware, desktop/laptop imaging processes and techniques, anti-virus and inventory management tools.

  • Excellent knowledge of computers (PC, VDI, Laptop and Mac) and peripherals.

  • Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.

  • Strong customer service orientation, good written and oral communication skills.

  • Working knowledge of managing tickets, follow up actions and close issues.

Technical Skills:

  • OS installation, Citrix, VMWare View, Active Directory, Windows platforms, Microsoft Office suite, Basic Networking, Map drive and Data sharing.

  • Knowledge on cloud platform will be an advantage.

Education, Certificates and Experience:

  • Education: Bachelor s degree (Preferred not required)

  • Experience: Minimum 2 years of experience in providing desktop support in a corporate environment.

  • Certification on MCSA: Windows 10, MCSE: Desktop Infrastructure is preferable

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