Vacancy expired!
- Automation experience in Splunk Phantom or any other similar SOAR tool
- Understand Automation use cases and work with the L2/L3 support team to give a complete understanding of workflow
- Work with the automation SME on automation design and overall workflow
- Experience in ITSM tool like Service Now
- Ability to understand the system based on the Standard Operating Procedure (SOP)
- Basic understanding of Incident Management process
- Knowledge of Ticket handling and service desk
- Knowledge of Ticket response and resolution SLA
- Ability to resolve tickets based on Standard Operating Procedure (SOP)
- Work in multiple shifts (including night shift) based on project requirements
- Should be able to update and maintain knowledge documentation
- Ability to work independently and take ownership of assigned tasks.
- Good communication skills.
- Any prior experience in such role will be an advantage
Vacancy expired!