Job Details

ID #15069984
State New Jersey
City Newyork
Job type Full-time
Salary USD TBD TBD
Source Veeam
Showed 2021-06-03
Date 2021-06-03
Deadline 2021-08-02
Category Et cetera
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Customer Success Manager- Enterprise

New Jersey, Newyork 00000 Newyork USA

Vacancy expired!

Job Description

The Customer Success Manager is a high-touch, customer advocate responsible for ensuring strategic Veeam customers aresuccessful leveraging Veeamsolutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.

Work with the customer through the onboarding phase, ensuring a timely and successful installation. Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities. Conduct proactive customer/account health checks and escalate matters as required Help drive new case studies and references with assigned customers.

Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience Work closely with the Renewals team to help drive high renewal rates. Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized. Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption. Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. Ensure there is clear and consistent collaboration and communication with the customer’s Veeam Partner. Work from home office or in one of the Veeam Headquarters. Work with customers and Veeam Employees from a remote office location. Traveling up to 20% of working time.

Qualifications

  • Prior related work experience is required
  • Experience developing and communicating new ideas and proposals for Customer Success team improvements
  • Experience working in a post-sales Customers management role; preferably in a remote office role
  • Project management experience
  • Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns
  • Ability to adapt to changes in roles and responsibilities
  • Self starter with a passion for customer success
  • Experience gathering and analyzing customer success metrics including current usage and key growth stats
  • Strong business acumen with experience in leading projects in a methodical and goal oriented manner
  • Understands virtualization technologies such as VMware and Hyper-V
  • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
  • Has technical acumen to understand and connect the customers business goals with our product abilities
  • Effective communicator and presenter- both in person and over digital platforms
  • Passionate, Curious, Resourceful

Additional Information

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Vacancy expired!

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