Vacancy expired!
The Technical Operations Manager will be accountable for day-to-day operations of infrastructure services including monitoring, alerting, patching, backup, asset management, configuration management, batch processing, and automation. Developing a team of operations engineers who are specialist in their respective disciplines as lead a portfolio of onsite and offshore service providers. This role will ensure business critical systems are always available and preforming to defined specifications. Responsibilities:Vendor Management
- Manage MSP’s responsible for IT infrastructure acting as primary relationship owner who will drive partner accountability and performance.
- Supervise and report performance against contractual agreements. Build and supervise improvement plans where needed.
- Conduct regular vendor performance reviews maintaining critical metric/SLA scorecards.
- Run and maintain on premise data center (Parsippany NJ) as well as cloud environments (Azure, China Azure, Google Cloud Platform, and AWS). 24/7 Global operation.
- Responsible for TOC /NOC supervising and alerting.
- Systems patching, Windows/Linux/AIX/AS400.
- Owner of backup planning and processes.
- Conduct yearly disaster recovery exercise.
- Level 3 Support and vendor escalations.
- Partners with Engineering Teams to build and maintain operational run books.
- Responsible for accuracy and completeness of CMDB.
- Ensure all production releases are ready for operation. Ensuring test plans are completed, supervising and alerting in place, runbooks are up to date, backup and recovery plan accounted for etc.
- Partners with Engineering Teams to build and implement improvement pipelines. Reviews regularly with leadership tracking progress and impact.
- Evaluate opportunities to shift left.
- Identify and implement automation.
- Regularly evaluate processes and procedures with a critical lens, always striving to improve.
- Constant drive for efficiency.
- Bachelor’s degree in relevant field or equivalent experience
- 5 years+ in Operations Leadership
- 3 years+ leading cloud Azure/AWS/Google Cloud Platform
- 8 years+ running on/offshore Team
- Broad knowledge of IT Infrastructure (Windows Server/Linux/AIX/Cisco/Storage/VMWare/Hyperconverged/O365/Batch Processing/Datacenter/Cloud/Oracle/SQL Server)
- Ran Engineering Team’s
- Led TOC/NOC
- ITIL Certified
Vacancy expired!