Vacancy expired!
- Maintaining system availability and supplementary services within SLA
- Experience in diagnosing and resolving root cause of performance problem
- Ongoing liaison with component teams for ensuring service availability
- On-going maintenance of service documentation in line with agreed standards on the Service Run Books site (SLAs, Support Models, OLAs, Service Maps Service review minute)
- Chairing regular Service reviews with Vendors to track service performance and ability to challenge or question missed SLAs, etc
- Chairing regular service reviews with the relevant Business and Operational Leaders to review performance against SLAs/OLAs, discuss issue remediation and celebrate successes
- Showing your excellent presentation, documentation, communication skills to prepare material for monthly Business stakeholder meetings
- Leading triage and investigation on major Incident calls from and application end service perspective, with speed and efficient recovery at optimum levels
- Bachelor’s Degree (Preferably in Engineering/Computer Science)
- One to two years ITIL framework for Service Management experience
- Four plus years of hands-on experience with .Net, Java/J2EE, UNIX (Shell scripting) & SQL
- Experience with people management to lead the team to better outcomes
- Experience with monitoring and alerting technology (ex. Splunk, AppDynamics, Service First, ELK)
- Experience of working with Global teams preferred
- Java Certification (SCJP)/Oracle Certifications/Experience with APIs/JMS platforms (Apache/Websphere MQ) preferred
- Good understanding of the Card /Banking Industry
Vacancy expired!