Vacancy expired!
- Leverage their experience and understanding of stakeholder needs to help create a solution envisions the solution to solve a problem (manual or through software)
- Performs Cost/Benefit Analysis to align the technology to business strategy
- Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application
- Acts as the product(s) subject matter expert to support scope and requirement decisions
- Ensures changes to the application are compliant with bank standards and policies
- Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs
- Identifies, document and troubleshoot application related problems
- Documents process, procedures and workflows associated with applications
- Leads or participate in continuous improvement processes; Building expertise in creating analyzing, and improving processes
- Creates, maintains and presents training materials for end-users
- Call Center technology knowledge preferred
- Clear understanding and experience with Agile/Lean methodologies; Working level knowledge of JIRA.
- Bachelor's degree in Computer Science, 5-6 Years experience with Speech IVR or other client/user facing systems (Online or Mobile as analyst, developer, designer or tester
- Highly proficient in: System Analysis, Gap Analysis, Traceability, Defect Triage
- Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management
- Detail-oriented with solid technical writing skills
- Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers
- Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project
Vacancy expired!