Vacancy expired!
Our client, one of the largest banks in the US with wealth management, investment banking, and international business, is seeking a Production / Technical Support III
Location: Pennington, NJ Position Type: Contract Job Summary: Works as a member of a second level support organization primarily providing user and system support remotely. Investigates complex problem situations to diagnose underlying causes and help users to recover or continue normal operations. This role demands high customer service and technical troubleshooting skills. Teamwork and communication is a must requiring well-developed documentation skills. Should be equally comfortable searching documentation and previous requests for assistance to establish possible solutions to incidents or handling never-before-seen issues. Job Responsibilities: -Assist senior staff, providing resolution to an assortment of problems of moderately complex scope related to systems engineering activities, including organizing development of OS technical support, systems programming and data center capabilities. -Works under general supervision, carrying out routine and semi-routine engineering and/or analytical tasks and activities associated with one or more technical areas within the engineering function such as, system design, engineering, implementation, or operations/user support. -Additionally, participates in and contributes to the fulfillment of team or functional goals and objectives through assigned projects or involvement in phase(s) of larger enterprise projects. Typically, 3-5 years of systems experience This role is expected to: -Consult with, engineers, application owners, or developers on issues related to the impact of applications -Provide technical expertise and assistance to partner IT teams -Provide feedback and recommendations to management for service level and environment optimization -Protect the overall security of the corporate environment through the adherence to pertinent policies and procedures Knowledge Requirements: -Windows 7 / 8 / 10 -Microsoft Office Suite 2007 / 2013 / 2016 -Internet Browser support (IE, Chrome, Firefox) -Connectivity troubleshooting including IP Addressing, Proxy configuration, DNS -Active Directory (Group Policy, OUs) -Familiarity with system configuration, permissions, registry, etc. -Outlook 2007/2010/2013 -Desktop / Laptop hardware configuration and troubleshooting -Peripheral configuration and troubleshootingVacancy expired!