Vacancy expired!
Title for this position: Compliance Call Center Project ManagerOnsite: yes, remote to startDuration: Longterm contract This position is located in Princeton, NJ
- Assists in the management of call center operations, including the day to day activities of the call center supporting the Director
- Conduit to providing access to client systems, including contractor access, IRMS, etc. working with Compliance Associate
- Works with the Director and various internal stakeholders on the coordination of call center related projects, requests, issue resolution and reporting/metrics on call center operations.
- Triages incoming emails to the call center mailbox to provide timely resolution
- Create and edit process documents as needed to support activities of the call center
- Creates and edit project timelines for new product introductions to call center
- Works with Compliance Associate to route changes in documentation through PRC as well as GQEDMS
- Reviews recorded calls to ensure high quality and support by the call center agents
- Manage segregation of recorded calls as needed by the cross-functional team
- Facilitates and/or participates in meetings with Call Center Vendor to ensure resolution of any issues that may arise from time to time
- Prepare reports as needed to support the Director
- Minimum 3 years Project Management experience within Pharma or Healthcare
- 5 years Professional Call Center experience or customer service experience; Call Center Experience preferred
- College degree required
- Must be proactive, high energy, effective communicator with attention to detail
- Ability to work across different cross functional teams
- MS Office
- MS Project
- Familiarity with ISO9001/13485
Vacancy expired!