Job Details

ID #20004962
State New Jersey
City Raritannj
Job type Permanent
Salary USD TBD TBD
Source Yochana IT Solutions
Showed 2021-09-21
Date 2021-09-04
Deadline 2021-11-03
Category Et cetera
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Symon/Korbyt wallboard

New Jersey, Raritannj 00000 Raritannj USA

Vacancy expired!

Job Title Symon/Korbyt wallboard-L3 Location Raritan, NJ

contract Role Description L3 Key Skills/Knowledge: 5-8+ years of experience in Symon/Korbyt or Digital signage Primary Skill: - Experience in any Content management Server or Dashboard server (how to add, remove, upgrade Players), content and layout creation.
  • In depth knowledge of Symon/Korbyt wallboard products.
  • In depth knowledge on High level workflow in Symon/Korbyt wallboard.
  • Good and In-depth experience in Design studio.
  • How to add remove contact centre queues in Symon/Korbyt.
  • Understanding of standalone Digital signage, local Digital Signage, and network Digital Signage.
  • Understanding of Contact centre terminology like queue, Agent, AHT etc.
  • Installing, configuration and maintenance of various players like, SDA900, Brightsign and Cisco DMP etc.
  • Basic understanding of networking like VLAN, NAT, Subnet, DNS, DHCP, telnet etc.
  • Vendor Coordination & management
  • Able to read the Digital Signage logs.
  • Willing to work in night shifts.
  • Excellent communication and presentation skill.
  • CCNA , ITIL certification and any other AV certification added additional advantage.
  • Additional desired experience:
    • Experience with contact center technologies and platforms (i.e. Avaya, Cisco, Five9 etc.)
    • Experince with Brightsign Media Players
    Professional skill
    • Ability to work in large teams and manage project milestones
    • Excellent communications & Effective presentation skills
    • Ability to develop requirements based on client inputs
    • Performance/Status reporting to project leads and leadership
    • Ability to work effectively in a remote, virtual, global environment.
    • Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
    • Provide On-Call support to users by handling Service Requests and Incidents related to Genesys
    • A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.

    Vacancy expired!

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