Vacancy expired!
Job Title Symon/Korbyt wallboard-L3 Location Raritan, NJ
contract Role Description L3 Key Skills/Knowledge: 5-8+ years of experience in Symon/Korbyt or Digital signage Primary Skill: - Experience in any Content management Server or Dashboard server (how to add, remove, upgrade Players), content and layout creation.- Experience with contact center technologies and platforms (i.e. Avaya, Cisco, Five9 etc.)
- Experince with Brightsign Media Players
- Ability to work in large teams and manage project milestones
- Excellent communications & Effective presentation skills
- Ability to develop requirements based on client inputs
- Performance/Status reporting to project leads and leadership
- Ability to work effectively in a remote, virtual, global environment.
- Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
- Provide On-Call support to users by handling Service Requests and Incidents related to Genesys
- A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
Vacancy expired!