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Job Description
Job Title : Business Analyst Duration: 7 months contract (With possible extension) Location:100% remote Shift: 9-5pm EST Must have strong experience in Salesforce CRM The CRM Business Analyst, reporting to the Manager of CRM Operations, Data & Analytics, is responsible for compiling business requirements, documenting standard operating procedures for new deployments, and responding to technical questions from end users. Examples of current initiatives include sales process updates, quoting process improvements, territory planning, and service cloud migration. Duties and Responsibilities: • Support end user technical needs for global team in timely manner (24-hour response rate) • Document business requirements for system enhancements • Develop SOP documentation for new deployments • Develop reports and dashboards for data analysis • Maintain lead routing, role hierarchy, territory alignment, and user access to SFDC • Document system bugs for solution architecting by IT team • Collaborate with IT on system solutions and user stories In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher ways of working, this role will bring intensity and a high degree of involvement in defining, communicating, and delivering on Digital Science Global Services key initiatives and optimizing day to day operations. Business Partnership: • Collaborate across commercial team with operational excellence. Partners primarily with sales, but supports marketing, finance, and learning & development. Knowledge, Skills, and Abilities • Success in strategic project/ program/ change management, and in enabling business operations • Versatile, dedicated to driving efficiency and productivity improvements • Excellent communication and interpersonal skills, integrity, and credibility • Results focused, with a demonstrated track record of getting things done • Attention to detail and a concern for quality • Experience working with and influencing team members in a global work environment • Planning, prioritizing, reporting, problem solving and analytical capabilities • Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes • Ability to exercise judgment and discretion concerning confidential, and proprietary information • Tech savvy; highly skilled with Excel, PowerPoint, Teams, Salesforce, experience with Asana, Highspot, LinkedIn Sales Navigator, Intelligence360 a plus • Sound business sense, adaptable, goal-oriented self-starter • Flexibility in work schedule to accommodate communications with global resources, expected to be limited • Able to innovate and bring ideas forward; advance issues and risks in a positive way Minimum Education and Experience Requirements • HS Diploma/GED • 2+ years of experience in Salesforce.com ecosystem • Salesforce admin certification a plus, but not required • Experience in end-user training documentation • 2+ years of experience as business analyst • Work under tight deadlines to provide solutionsVacancy expired!