Senior Manager

What’s In It For YouCompetitive salaryHybrid WorkingFlexible working hoursAnnual Salary ReviewsPension Private medical insuranceDental planLife assuranceIncome protection & Critical illnessResponsibilities: Acting as the senior lead for a diverse portfolio of clients, demonstrating strong commerciality and excellent relationship management skills in order to meet and exceed financial targets.Proactively meeting clients to build long term relationships, building trust and rapport through empathy and professionalism and reducing client churn.  Acting as the escalation point for technical guidance and complex service/sales issues.  Driving operational excellence through coaching team members to deliver a client-centric service, ensuring data accuracy and completeness.Monitoring the deployment of adequate controls to ensure compliance and regulatory requirements are met to manage risk exposure;  identifying process efficiencies and continuous improvements.Developing skills to act in a fiduciary capacity as director on client boards, in line with all statutory requirements.Proactively participating in projects demonstrating the ability to generate innovative operational ideas and to constructively challenge the status quoDeveloping skills to act in a fiduciary capacity as director on client boards.Driving profitability and instilling a strong culture of financial management best practice including monitoring the preparation of fee proposals, resourcing, time recording, invoicing, collections and cost management.Proactively reviewing the profitability of each entity and participating in agreed and needed remedial action