Experience Design Technical Lead II

Our client, a leading financial services company is hiring an Experience Design Technical Lead II on a long-term contract basis.

• The role will develop and coordinate the relationships among related key project stakeholders such as the Real Estate portfolio Deployment Leads, IT PMs, AV integrators, Facilities teams, project management teams (i.e., CBRE), and architects (i.e., Gensler). The role may be required to meet with the business to understand requirements and advise on current technologies available and application of them to meet requirements or offer alternatives. Working with the broader project team, the role analyzes project floor plans to apply technical solutions as per business requirements and ensure the target rooms are fit for purpose as it relates to room layout, configuration, and other room attributes i.e., power and data. The role additionally determines opportunities to eliminate or consolidate redundancies in platforms to ensure optimal end user experience and drive cost efficiency and global consistency in designs and applications. The role will also prepare and submit AV based RFPs as per the project scope, reviewing and submitting vendor recommendations.
• The role partners with BRM, RE, FM and Product Portfolio Leads on all proposed design specifications and monitors vendor activities in accordance with the agreed to project plans and business directives. The role is a thought leader in A/V solutions, design and best practices and will maintain an industry expertise on architectural standards, end to end implementation solution and emerging technologies. The role will also be responsible for overseeing project deployments to ensure adherence to agreed designs and manage escalations as appropriate.
• The role also supports the engagement and deployment of new technology, software, and AI tools, via global programs, such as Modern Meetings. Tasks involve initiating countrywide audits and internal consultation on technology design and deployment. Leveraging AV integrator relationships and ensuring best practices are followed as well as aligning to procurement guidelines.
• Partner with BRM on key initiatives and stakeholder engagement
• As part of office projects attend steercos with business line executives, OMPs and decision makers
• Develop trusted advisor status
• Ensure technologies are applied correctly and aligned to expectations
• Drive the AV experience design
• Drive the solutioning and design of AV products and services into the office conference rooms
• Review of floor plans and create overlay of AV design
• Development of high level designs
• Management and oversight of AVI relationships
• Partner with Real Estate D&P Leads, Facilities, IT PMO, Architecture and PM teams as well as other key project stakeholders to ensure a complete end to end Conference Room Experience is achieved
• Conduct post go live surveys to ensure solutions are meeting requirements, collect feedback and share with the ESPM Product Teams to improve our solutions and experiences.
• Analytical/Decision Making Responsibilities: The role is primarily a consulting role and requires a solid analytical acumen and solution orientation to understand the nuances of business requirements and applying solutions to them. The role will guide appropriate changes, solutions, and services within the directives of the roles remit. Utilizes knowledge of conference room A/V technology and other aligned services to make role appropriate decisions including the efficient handling of design reviews as well as determine effective ways to address and mitigate issues. The role additionally requires consultative questioning, influence management and critical thinking skills to understand a current directive and recommend viable solutions that are both effective and supporting the value to the business.
• Maintains solid interpersonal skills to engage with others in the Firm as well as non-company entities in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Projects well-defined consultative skill to conduct effective questioning, hone in on key issues and information to formulate ideas and materials as well as present those ideas clearly and concisely to all levels of the organization including senior and/or executive management.
• Maintains an advanced comprehensive knowledge of related technology and solutions as well as the ET vision to recognize and position improvement opportunities in the relevant designs and process.
• Manifests a strong analytical and problem-solving ability to handle multiple and shifting priorities across a broad spectrum of projects and stakeholders and drive solutions that are both financially and technically sound.
• Maintains strong project management skills as well as various aspects of technology infrastructure design and implementation, to deliver projects on time and within scope and budget
• Maintains appropriate knowledge of services and products of external vendor and suppliers in the Conference Room A/V industry to manage their activities in project deliverables.
• Develops an in depth and continuous understanding of our business, the interconnectivity of the OPC team to the Firms operating model. Recommends and promotes the benefits and the appropriate use of Conference Room Technology Services and solutions as part of knowledge sharing and platform and services positioning.
• The role is an individual contributor role and is managed by the AV Design Consultant Lead. However, the individual in this role must have managerial capacity to potentially manage a team or as a result of specific projects under management, would be expected to influence and manage peers, vendors, suppliers and others in creating and executing the design plan or in the actual deployment of A/V solutions.
• The role may also require the periodic allocation of additional time on the job to support multiple demands, issues and varying time zones. Some travel may be required. Self-learning is essential to keep up with.

• Approximately 8 to 10 years of experience in a Consulting or Product/Project Management role. Able to accommodate a progression of increasingly complex job responsibilities during the period inclusive of consulting through to project completion.
• Additional experience required includes:
• Knowledge of Conference Room Technologies such as: Expert on industry standards and trends
• CAD and other relevant architectural standards and tools
• Audio Visual devices
• Wireless projectors
• Room controller systems i.e. Creston / AMX Harman
• Room reservation systems i.e. Dean Evans, Reserve, Enterprise Recovery Systems (ERS), Enterprise Management Systems (EMS)
• Interactive Whiteboards
• Condeco Systems
• Four Winds Technology
• Digital signage platforms
• Videoconferencing and Telepresence i.e. Cisco, Tandberg and Polycom
• Microsoft conference room technology i.e. Surface Hub, Teams Room systems

• CTS, CTS-I, CTS-D preferred not required

• College Degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

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