Vacancy expired!
- Experience providing Tier 3 support to desktop support technicians.
- Experience troubleshooting and resolving problems with end-user compute environments (Software, Hardware and Mobile Devices)
- Good knowledge of DNS, DHCP and Active directory users and groups
- Provides technical recommendations, directions, and assistance to end users and support technicians in vulnerability remediation efforts.
- Provide support and expertise for end point encryption efforts. This requires expertise and experience with whole- disk encryption products such as BitLocker.
- Print support for Network Printer, Hand held Scanner, Zebra Printer
- Support Video Conference devices
- Migrating experience for the OS from Win 7 to Windows 10
- Translates customer needs into system, hardware, software, performance, network, and interface requirements.
- Manages and controls the engineering cycle for end user hardware and software.
- Performs (3rd party) application patching of software such as, Adobe, Java, and Apple products.
- Experience with the development, testing and deployment of Windows images, applications, updates, deployment methodologies and automation.
- Must possess strong organizational skills and strong interpersonal skills to effectively manage staff and relate to customer needs.
- Experience using ITIL Ticket Management System – ServiceNow
Vacancy expired!