Vacancy expired!
Tech Support Analyst Temp to hire opportunity, 2nd shift -3pm-11:30pm, on site in Swedesboro, NJ
- Installs, tests, diagnoses and performs Quality Assurance on equipment from leading manufacturers.
- Troubleshoots problems by utilizing technical support groups.
- Provides support to Integration Services' Associates. Works in an ESD protected environment following ISO processes and procedures and keeps detailed records of all activities as performed.
- Installs, tests, diagnoses and performs Quality Assurance on equipment from leading manufacturers.
- Troubleshoots problems by utilizing technical support groups.
- Provides support to Integration Services' Associates. Works in an ESD protected environment following ISO
- processes and procedures and keeps detailed records of all activities as performed.
- Install, test and perform Quality Assurance testing of hardware and software on various types of computer equipment including laptops, desktops, servers, and networking products.
- Troubleshoot problems that occur while performing configurations and assists technicians in solving installation and testing issues. Provides local first and second level technical support to the Integration Center.
- Log and track orders using established procedures.
- Attend and complete continuous training in new software releases, new hardware and technologies.
- Documents and utilizes ISO processes and procedures.
- Assists in the assembly process as directed.
- Trains, mentors and provides guidance to technicians.
- Communicates and escalates problems to management.
- Performs additional duties as assigned.
- Meets attendance and punctuality standards.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to transport up to 50 lbs.
- Able to troubleshoot system-related problems.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
- Able to maintain confidentiality of sensitive information.
- A+ certification, required.
- One of the following certifications with demonstrated experience in the field: Cisco: CCNA/CCNP; Microsoft: MCSA/MCSE
- Clean room environment requiring ESD protection.
- Consistent non-standard work or overtime as business requires.
- Distribution center environment; may include exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions
Vacancy expired!