Job Details

ID #44741887
State New Jersey
City Teaneck
Job type Contract
Salary USD $80,000 - $100,000 /yr 80000 - 100000 /yr
Source Stefanini
Showed 2022-08-10
Date 2022-08-09
Deadline 2022-10-08
Category Et cetera
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Lead Deskside Technician (onsite)

New Jersey, Teaneck, 07666 Teaneck USA

Vacancy expired!

Stefanini Group is hiring! Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you!Exciting opportunity awaits, let us help you get started! Click Apply now or call Micah Andres at (248) 386-7399 for faster processing! Open to W2 candidates only!Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Title: Non-Manufacturing Site IT Leader Position Reports to: Director, Digital Infrastructure and Operations Job Description: Individuals in this position must be knowledgeable with concepts, policies, procedures, and the software images utilized in the company and must be able to communicate technical terminology with effective suitable language for non-technical customers. Provide local End User Support for all Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis. Responsibilities:Order, Build, and configure new PCs including installation of software along with end user customizations. Deliver PC to end users with instructions and provide the appropriate orientation. Maintain inventory of equipment; determine and perform periodic refresh of user equipment (laptop & desktop) based on predetermined schedule Manage, monitor, support all AV related equipment and services in the local conference/meeting roomsPerform Move, adds, and changes on office phones and systems.Provide hardware and software support, in person or via the telephone, on a wide range of systems, including workstation hardware, specialized business applications and general productivity software.Provide answers and solutions to complex questions and problems concerning Windows desktop configuration, networking, printing, and standard desktop hardware and software. Monitor and update ITSM system for local tickets. This includes managing open tickets and updating end users appropriately on the status of their issue. Escalate tickets as necessary to management per approved guidelines. Document and react to any daily operation anomalies including incident reporting, system failures and security breaches.Address customer complaints and escalations and report them to your manager. Ensure you meet or exceed all SLAs.Working with the Service Desk Lead to provide updates to Service Desk Standard Operating ProceduresProvide white glove support for senior management executives and high-profile customers to ensure their needs are handled expeditiouslyEnsure obsolete equipment is properly disposed of in accordance with Phibro polices. Local, state, and federal government mandated requirements must be followed on all disposal activitiesLead and manage local projects, systems and procedures to meet departmental goalsProvide local support to the Infrastructure and Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, and switches across the location. Competencies Required:Thorough knowledge of applications used by Phibro including but not limited to: Microsoft Office 365 (this would encompass the entire suite rather than listing the apps independently) Microsoft Office 2016; Outlook 2016; Windows 10 Operating System; Anti-Virus;; Microsoft Office 365; Active Directory User set up (this isn"t currently a task for this person) and maintenance; EndPoint Manager software imaging, packaging and deployment experience is required; Experience in building and deploying PCs; Upgrading and deployment of Software.Respond to requests for assistance via phone, email, ITSM system, or walk-ins as 1st and 2nd level technical user support. Escalate to next level of support and/or management as required.Configure, inventory, deploy mobile devices based on the company standards Understanding of global infrastructure and support of global workforceKnowledge of LAN/WAN/VPN Infrastructure Education:Undergraduate degree or equivalent combination of formal technical education relevant experience Required Experience:Minimum 2 years experience in a Desktop Support environment Minimum 2 years experience in a Helpdesk/Service Desk environmentMinimum 2 years experience in networks, operating systems, storage platforms, and virtual servers.Strong customer service and client support skills Working experience with a customer service ticketing system, such as Service-NowAbility to multitask and handle multiple prioritiesAbility to work independently, with minimal supervisionAbility to work weekends, evenings, holidays, and on-callAbility to interface with senior managementExcellent written & verbal communication skills Must exhibit the following traits and behaviors:Organizational Culture:Promote and support the organizational culture of the IS department and PhibroUnderstand, uphold and promote the vision and values of the organizationDomain Expert:Aware of routine operating aspects of your discipline and emerging trends, and know when to use and when to recommend its useUse sound judgement for timely action/decisionsCustomer Service:All members of the Phibro team are your customers. To this end,Keep the higher company and IS department objectives in mind at all timesRespond in a timely manner to their request and messagesMaintain ownership until business operations are restored or an official hand-off is made.If a hand-off is made to you, follow the previous steps.Self-Initiating:Actively identify issues and continuously work to improve the environment without being asked or promptedAssertiveness:Take a stand on issues when appropriate, without being excessively abrasive, yet openly solicit and welcome others opinions and adjust their position with new and valuable inputCommitment:Manage commitments well and be aware of own commitmentsExecute on commitmentsGoal Oriented:Possess drive to meet a high standard of performance

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