Vacancy expired!
Call Center Associate needs 1 year call center experience in telephone customer service or related experience
Call Center Associate requires :
30 - 35 WPM
Customer service
High School diploma or GED
Bilingual a Plus
Position requires sitting for long periods of time, handling inbound telephones and keyboarding information over the course of an 8 hour shift.
Call Center Associate duties :
Responsible for responding to telephone inquiries and concerns using
Approved procedures and guidelines while ensuring quality and integrity of the call.
Answers questions on various issues such as payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, researches / resolves inquiries and appropriately documents customer calls.
Ability to read and interpret documents on file.
About Global Channel Management, Inc. :
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.
Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.
Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Vacancy expired!