Vacancy expired!
Hourly Rate: $27 W2; $32 CTC/1099 Job Description: Note: This requirement is a 35 hr work week Candidate should be comfortable working in the DCA office full time. The manager states this is a socially distanced safe environment. Full-time professional work experience in a service desk / help desk environment. RELEVANT WORK EXPERIENCE: 2 or more years. Provide tier 1 technical support. Duties include: Respond to incidents and requests that come into the help desk via phone and email Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff Close tickets with appropriate notes and resolutions in a timely manner Subject areas include Active Directory and Office 365 accounts Desktops, laptops, tablets, smartphones Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle) Custom department and division applications Basic network connectivity troubleshooting Required Skills:
- Ability to provide first level technical support to all users of DCA IT systems (hardware and software). (2 years)
- Ability to perform in-place upgrades of PCs and laptops and install software as needed (2 years)
- Perform in-place upgrades of PCs and laptops and install software as needed (2 years)
- Document all work completed and updae Help Desk inventory, solutions DB, et (2 years)
- Ability to image computers, preparing newer computers for deployment. (2 years)
Vacancy expired!