Vacancy expired!
Relevant Work Experience: • Avaya Site Administration (ASA)/System Manager – 9 years• Workforce Optimization (WFO) – 5 years• Call Management Software (CMS)– 9 years• Avaya Messaging – 6 Years • Virtual Hold – 6 Years • Proactive Outreach Manager- 6 yearsDuties and Responsibilities:• Daily site monitoring• All call programming – IVRs and Vectors • User maintenance – stations, agent IDs, agent skills and call paths • Troubleshooting and tracing of calls • Create and maintain all voicemail for VOIP users• Develop system specifications and interfaces• Determine time estimates and schedule for work• Coordinate work with others on Telephony Team• Support of the systems specifications and interfaces• Work with users to ensure that solutions meet business requirements• Execution of all responsibilities with little direct supervision of Team Lead• Anticipate and resolve issues specific to the team• Identify and track issues, risks and action items• Create and provide content for operational documentation.• Utilize tools and any other environment specific tools necessary to create, test and implement.• Support installation of application releases into production as directed• Communicate accurate and useful status updates• Design applications to functional and technical standards• Work with Telephony team to gather and interpret user requirements into design specifications. • Develop system specifications and interfaces. • Determine time estimates and schedule for work. • Assist Team Lead or Test Team Lead in monitoring estimated-time-to-complete and actuals for assigned tasks. • Develop application designs in support of the systems specifications and interfaces, in coordination with the Office of Information Technology Telephony group. • Generally aware of new developments in industry and process and has the ability to apply them to work as appropriate. • Research problems before approaching the Team Lead • Ability to work in a team environment • Complete assigned tasks. • Strong communication skills; both written and spoken.
Vacancy expired!