Vacancy expired!
Title : Service Desk Analyst/Technician Job ID : 53381 Location : Reno, NV 89523 Duration : 3+ Months Pay Rate : Negotiable Estimated Start date : 3rd Oct Job Description
- Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
- Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
- Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk system.
- Perform tasks related to Service Desk support in acquisition integrations
- Administer and support current Anti-virus implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliancy.
- Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.
- Performs activities related to the operations and monitoring of the IT environment.
- Implement, configure, troubleshoot and maintain network printers.
- Implement, configure, troubleshoot and maintain phones.
- Obtain approval and purchase hardware and software as required or requested.
- Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Service Desk activities.
- Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act.
- Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity required. Will participate in projects that are large scale deployments of client support level software or hardware.
- Able and willing to travel up to 25% (as needed).
- Other duties as assigned.
- Bachelor's degree, certifications, and experience.
- Minimum of 3+ years of experience is in Service Desk Support type role with hands-on hardware troubleshooting experience
- Experience in conducting research into PC issues and products as required
Vacancy expired!