Job Details

ID #8206875
State New Jersey
City Whippany
Job type Permanent
Salary USD $100,000 - $120,000 100000 - 120000
Source Confidential Company
Showed 2021-01-15
Date 2021-01-11
Deadline 2021-03-12
Category Art/media/design
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Senior Contact Center DevOps Engineer

New Jersey, Whippany, 07981 Whippany USA

Vacancy expired!

Dexter Technologies Inc. is a leading provider of Staffing and Recruiting Services with over 20 years’ experience. We are actively seeking qualified candidates for the following position for our client.Position: Senior Contact Center/DevOps EngineerDuration: Full Time PermanentLocation: Whippany, NJ - 07981 (Remote for Now)Contribute to the strategy, architecture, and design of the next generation solutionsinvolving unified communications and contact center solutions. Work with business units to identifyrequirements (cost, functionality, performance), provide communications and contact center solutionsand drive projects forward.Serve as a member of the team that assists with the design, engineering, implementation, and maintenance of network infrastructure.Support Twilio Flex environment and provide best practices guidance.Interface with integrators with Flex build-out and migration projects.Provision and program software assets and functions for contact center operations.Execute tickets in support of all voice requirements for the Operations’ Centers and remote field offices.Prepare, execute, and manage SDLC project plans.Support all other Voice system, on-prem or cloud-based.Create and update documentation for all voice and contact center systems.Recommend UC system improvements, including cost/benefit analysis, to meet changing business requirements.Serve as a member of the team that assists with the design, engineering, implementation, and maintenance of network infrastructure.Additional duties as assigned by management.MINIMUM QUALIFICATIONS AT ENTRYAdditional qualifications may be specified and receive preference, depending upon the nature of the position.The perfect candidate for this role will have a demonstrated record of success in positions of increasing responsibility over the course of their career. An ideal background will include:Must have 8+ years of proven experience as a DevOps Engineer.Expert in React, NPM, Javascript, C#, .Net, Python, scripting languages (such as BASH & PowerShell) and complementary programming languages, operating systems, and supporting software.Experience in REST APIs and the software development lifecycle.End-to-end contact center implementation/migration projects.Ability to clearly articulate and develop a solution and delivery demonstrations to a customer.Experience with SIP or cloud-based UC solutions a plus.Experience and understanding of Twilio Flex contact center services is a plus.Understanding of LAN/WAN topologies and functionalities as it relates to Contact Center/Unified Communications.Perform on-call duty for non-business hours support as per shift assignments.EDUCATION/EXPERIENCE:Bachelor’s degree in a computer-related field or equivalent experience.Certifications in programming or related technologies preferred.COMPETENCIES: (as demonstrated through experience, training, and/or testing):Sharp troubleshooting faculties, deductive reasoning, and careful attention to detailIndependent and self-directed work ethic when participating in a collaborative environment.Strong communication skills both verbal and written skills to develop technical documentation.Dedicated commitment to service availability and quality user experience.Ability to interface with Telecommunication’s vendors.Ability to perform in a fast paced, high pressure environment.Ability to manage projects to satisfactory completion.Demonstrate proficiency in office productivity software including MS Word, MS Excel, and MS Access.Ability to interact effectively at all levels and across diverse cultures.Ability to be an effective team member and handle project assignments responsibly.

Vacancy expired!

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