Vacancy expired!
- Owns the relationship with assigned product owners and project stakeholders to identify, prioritize, model, and document business, technical, and data requirements
- Represents assigned product owners and project stakeholders throughout planning, development, and release processes
- Works with assigned product owners and project stakeholders to drive adoption of deployed capabilities as well as new platform features
- Translates technical complexities to assigned product owners and project stakeholders, ensuring understanding of design decisions
- Supports platform team in ensuring requirements are understood, documented, tested, and delivered to specification
- Works with demand manager to ensure all demands are properly documented, prioritized, and reviewed
- Works with the scrum master and platform team to develop release estimates
- Writes user stories complete with detailed acceptance criteria to support the development team
- Creates and manages support documentation as required for existing, updated, or newly deployed capabilities or products
- Writes technical UAT scripts with end users including coordination of user acceptance signoff
- Assists in quality control and testing of developed items
- Provides project management oversight on assigned projects that are being driven by external implementation partners
- Performs some development in the form of service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLA's, metrics, reports, dashboards, and user criteria were needed
- Strong technical foundation and knowledge of the ServiceNow platform
- Solid understanding of Agile methodologies with a strict focus on quality design and world-class user experiences
- Knowledge and experience in requirements documentation, test case writing, story acceptance criteria, and technical functional design
- Experience with business process design
- Must possess an aptitude for translating complex, technical subjects into clear, business-oriented communications
- Proficient business and technical analysis skill and capability to identify downstream implications
- Ability to communicate clearly and concisely to product owners, project stakeholders, and senior IT leadership
- Strong business acumen
- Ability to work across diverse organizations and build effective relationships/partnerships.
- Ability to deliver results via influencing IT leadership by articulating facts regarding planning and execution/delivery that result in improved outcomes
- Conducts solid stakeholder and risk analysis on key issues
- Weighs alternatives and considers service, business, and financial implications of decisions
- Flexibility to adjust technical analysis activities in support of the business needs
- Removes barrier to change
- Accomplishes results through influencing other team members and/or leaders
- Acts as an advisor to others
- Provides guidance, constructive input, and motivation to less experienced team members
- Work is guided by long-term objectives
- Translates business plans into objectives for the ServiceNow portfolio
- May influence and/or develop broad programs and initiatives
- 5+ years of relevant experience or equivalent combination of education and work experience.
- ITIL Foundations Certification recommended
- Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas
- Experience with Customer Service Management, Governance Risk and Compliance, Integration Hub, and scoped applications a plus
- Familiarity with ServiceNow Common Service Data Model (CSDM)
- Solid experience with conflict resolution
- Strong interpersonal/relationship management skills
- Ability to execute and prioritize a number of tasks simultaneously
- Experience with vendor partnerships and building relationships
- Strong influencing and negotiation skills
- Outstanding problem solving and analytical skills
- Outstanding communication skills, both oral and written
- Familiarity or previous experience with the development of service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLA's, metrics, reports, dashboards, and user criteria
Vacancy expired!