Vacancy expired!
Our client, a leading insurance company is hiring a Customer Service Representative on a contract basis.
Work Location: Whitehouse Station, NJ Summary The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Provide superior customer service to all internal/external business partners • Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner • Responsible for processing changes in a fast-paced inbound phone environment. Changes include Quotes, Endorsements, Re-writes, Policy Cancelations etc. • Demonstrate the ability to analyze information to make appropriate decisions and solve problems • Maintain basic knowledge of Property and Casualty, principals and company products while following basic underwriting guidelines • Effectively navigate multiple systems (candidates will be trained on Proprietary client systems applications) to research, analyze and resolve customer inquiries. • Must be able to navigate and be familiar with Microsoft Office Word (use of internal templates in Word) and Excel (data entry) • Maintain established levels of productivity and quality standards within a fast-paced environment. SLAs will be reviewed with candidates during interview. Process assigned work within the established timeframes Skills: • Strong customer service skills including oral and written communication • Knowledge of customer service principles and practices • Ability to handle multiple priorities within strict time constraints. • Need to be prepared to work and participate in a team environment • Possesses the ability to work independently • Demonstrate commitment to team and departmental goals. • Ability to make informed decisions, achieving the appropriate results. • Data entry skills are required, along with being detailed oriented • Demonstrated knowledge of MS Office systems, Outlook and navigating through multiple systems Required Skills Education/Experience: College Degree preferred as this is tracking for a temp to perm career opportunity, however, High school diploma or GED will be considered. 0-2 years customer service-related experience required. Phone, Data Entry and or Processing experience a plus.- Apply Now
Vacancy expired!