Global Knowledge Manager job vacancy

Vacancy expired!

Role: Global Knowledge ManagerLocation: Whitehouse Station, NJ (Remote for now and then a hybrid schedule)Duration: 6 months contract to hire position.

Position Summary Our client's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end-user experience globally thru technology programs, deliveries, and innovative solutions. With an extreme focus on the end-user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

Core to being able to support the user community is ensuring that we have the appropriate knowledge and content at our support desks and this knowledge is crafted and implemented in accordance with best practices. We are looking for an experienced Knowledge Manager to champion the Knowledge Management practice, developing content along with procedures for creating, standardizing, organizing, locating, maintaining, and enabling access to relevant knowledge throughout the organization, globally.The role holder will be the lead resource driving teams throughout the globe to deliver and document high-quality content in support of their services and applications in a consistent manner. The resource will provide the expertise required to address specific business needs through the use of Knowledge. The candidate will be responsible for creating a governance program for the support and maintenance of knowledge across all IT areas.

Primary Job Responsibilities• Develop processes for capturing, storing, validating, and retrieving knowledge by client's Help Desks globally, to be able to most effectively and efficiently support the user community.• Build, implement, drive and maintain a governance program across all IT and Operational areas globally for the development, maintenance, and deployment of knowledge.• Promote the capturing and maintenance of knowledge content through defined operational processes.• Develop metrics around knowledge articles and usage for review by senior leadership and to help continuously improve.• Provide internal training and consulting on Knowledge Management concepts and methodologies to downstream IT areas, functioning as the central point of contact globally for all knowledge standards, concepts, and processes.• Monitor and maintain the Knowledge Base, driving teams to ensure high-quality documentation that is easy to follow and understand.• Work independently with the ability to influence stakeholders at all levels of the organization.• Develop and share information about the client's knowledge program, maintaining communications on knowledge across the organization• Learns and applies new concepts, processes, and tools.• Takes initiative to solve problems and multi-tasks by prioritizing projects and deadlines.• Communicates effectively with team members, stakeholders, and all levels of management.

Requirements• Bachelor's Degree or relevant work experience.• KCS certification• ITIL Certified• Hands-on and demonstrated experience with ServiceNow• Critical and structural analysis ability is essential• Ability to think strategically in terms of culture and behavior, business processes and technology, and tools.• Ability to understand knowledge needs at both an operational and strategic level.• Ability to work flexibly in order to respond to changing priorities.• Critical and analytical thinking abilities with great attention to detail.• Excellent communication and interpersonal skills with the initiative and the confidence to make sound judgment decisions.• Problem-solving skills and solution implementation• Researching skills with the ability to identify best practice approaches.• Ability to create presentations and facilitate meetings when required.

Vacancy expired!

ID	#19832055
State	New Jersey
City	Whitehousestation
Job type	Contract
Salary	USD $55 - $59 55 - 59
Source	Sunrise Systems, Inc.
Showed	2021-09-18
Date	2021-09-16
Deadline	2021-11-14
Category	Et cetera
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Job Details

Global Knowledge Manager

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