Job Details

ID #2491343
State New Mexico
City Albuquerque
Full-time
Salary USD TBD TBD
Source New Mexico
Showed 2019-06-26
Date 2019-06-25
Deadline 2019-08-24
Category Customer service
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On-Call staff position (Albuquerque)

New Mexico, Albuquerque 00000 Albuquerque USA

Vacancy expired!

Job Description: After Hours Specialist (A.H.S)

Business Type: Geriatric Care (24/7)

In general our On-Call Managers assist our company in acting as a first respondent to any client, employee or responsible party issues or situations (both emergency and non-emergency), that may arise outside of normal business hours.

As this is a front line position with regular contact with clients, employees, responsible parties, potential clients and the general public, tact and helpful attitude are necessary pre-requisites for a positive customer-service oriented environment. Even though procedures are in place to handle most situations, understanding and flexibility are necessary in order to handle the unique situations that could arise. Since our on call managers work outside of business hours they must be able to perform with minimal supervision.

Our on call managers must live in Albuquerque and be in Town for the duration of their assigned shifts. You will responsible for responding to and solving client issues in a timely manner.

-Specifically-

- Sharing information about our business to potential clients.

- Solving problems over the phone, and creating solutions in a timely manner.

- Functional and alleviating communication when crisis arises.

- Make regular weekly visits to stay on top of client information and intakes.

- Always maintain professional manner during and after their On-Call shifts.

- Duties as assigned.

- Be able to have fun, we have a phenomenal team that likes to have fun, its mandatory.

-Availability requirements-

On-Call schedule requires: Monthly (This can/will be adjusted for vacation, etc.)

1st week Monday/Wednesday

2nd week Tuesday/Thursday

3rd week Friday/Saturday/Sunday

4th week Tuesday/Thursday

All interested applicants should respond to the email with a cover letter and Resume.

Vacancy expired!

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