Vacancy expired!
- Provide second-level On-Site support of customers' software and minor operating system modifications requests.
- Investigate, research, and resolve complex IT issues
- Respond to requests and document tickets in Service Now following Centene's Information Technology policy and procedures
- Perform software installations, upgrades, and configure customer-specific software
- Review team's current processes and recommend process improvements. Update installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams
- Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service
- Monitor service level agreements, perform scheduled departmental audits, and report findings to management
- Act as a technical resource for Information Technology support specialists and coordinators
Vacancy expired!