The Housekeeper is responsible for the cleanliness and maintenance of assigned sections. They must clean and maintain all work sections with consistency and according to Company standards.
Appearance should be neat, clean, hair combed, and proper clothing attire including name tag.
Keys will be signed-out, and you will have them with you at all times until you sign them back in.
All safety equipment must be on cart and used at proper times.
In rooms, you must always remember safety for the guest (Is the chair sturdy? Will the light globe fall? Is it secure?).
Check everything in the room.
Wasting ANY supplies will not be allowed.
All chemicals must be labeled.
Proper disposal of bio-hazards.
Rooms must be turned as quickly as possible. Following Make Ready Sheet
When you complete a room, notify Manager.
You may be asked back to a room; you will return and complete any problem areas before you leave for the day.
Never remove any personal items from their room except the trash.
Other related duties as assigned
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.
Typical Day:
Arrive for work in appropriate Siegel Suites uniform including name tag.
Target rooms you will sell that day.
Easy check-in process.
Phones answered quickly, within three rings.
Excellent sales presentation on the telephone and in person.
Traffic log filled out completely and accurately.
Accept rental payments and move-in fees by writing cash tickets and posting receipts on Master Cash Sheet.
Make cash drops immediately after each transaction.
Track move-ins and move-outs on activity report.
Update board from activity report.
Help maintain a clean and inviting office.
Take work order requests from residents.
Prepare daily reports at end of the day
Close-out / balance daily Master Cash Sheet.
Prepare deposit slips and bank bags.
Update rent roll.
IDLs completed daily.
Other related duties as assigned.