Vacancy expired!
Please note that this is a 6 months contract position. 3rd shift experience required. Sunday - Thursday 00:00 - 08:00. Please only respond if you have Mainframe and Computer Operator experience. Summary: The main function of a Customer Technical Support Representative is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Under general supervision, the Computer Operator is expected to perform the following tasks:• Monitor and run z/OS operating systems using the z/OS master console. This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performingscheduled work, and reporting and logging all batch production failures.• Provide first line support for network troubleshooting, monitoring and reporting.• Follow problem monitoring and escalation procedures• Perform daily system checks• Execute the ALECS batch schedules on a daily basis (may set or revise schedules as requested)• Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage• Restart jobs as directed• Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures• Review, troubleshoot, and respond to events reflected in various management tools• Monitor the TIERS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization)• Escalate issues involving performance of the operating environment• Perform “touch labor” maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cablechanges, rack mount components, verify operational, and escort 3rd party hardware technicians)• Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure• Supports additional customer systems and environments as required• Perform help desk/call center tasks• May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materialsEducation/Experience:• Bachelor's degree in computer science or related field or equivalent training/education required. 2-4 years experience required. Must have IBM Mainframe knowledgeApplicants must provide their phone number. Reference job number A3345.
Vacancy expired!